Privacy Policy

Introduction

Craig Plumbing Inc. ("Craig Plumbing," "we," "us," or "our") operates the website at https://www.craigplumbing.net (the "Website"). This Privacy Policy explains what information we collect when you use the Website, how we use and share it, and the choices you have. By using the Website, you agree to the practices described here.

Information Collection And Use

We collect information you give us directly and some information that is collected automatically when you visit.

Information you provide through our contact and booking form may include your first and last name, phone number, email address, street address, city, state, and ZIP code, your message, and whether you have agreed to receive text messages.

Information collected automatically may include your IP address, browser and device type, the pages you visit, the time and date of your visit, the page that referred you to the Website, and campaign information contained in the link you followed.

How Information Is Collected

We collect information when you fill out and submit a form on the Website, when you call, email, or text us, and automatically through cookies, analytics tools, and our hosting provider's server logs as you browse the Website.

How Information Is Used

We use your information to:

• Respond to your questions and requests, and schedule and provide plumbing services.
• Contact you by phone, email, or text message about your request or service.
• Send marketing and promotional text messages, only if you have given consent.
• Understand how visitors use the Website so we can improve it.
• Protect the Website and our forms against spam, fraud, and abuse.
• Comply with legal obligations and protect our rights.

Log Data

Like most websites, our hosting provider automatically records information your browser sends when you visit, such as your IP address, browser type, the pages you request, and the date and time of each request. We use this information to operate, secure, and troubleshoot the Website.

Cookies And Tracking Technologies

Cookies are small files stored on your device. We use Google Analytics, which uses cookies to help us understand how visitors find and use the Website, such as which pages are viewed and how long visits last. Our spam protection may also use cookies or similar technologies to tell people apart from automated bots.

You can set your browser to refuse cookies or alert you when they are sent. Some parts of the Website may not work properly without them. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Service Providers

We share information with trusted service providers who help us run the Website and our business, only as needed for them to provide their services to us. These include our website hosting provider (Vercel), our email delivery provider (Resend), our database provider (Supabase), our spam protection provider (Cloudflare Turnstile), our analytics provider (Google Analytics), and our scheduling and customer management provider (Housecall Pro).

We do not sell your personal information. We may also disclose information if we sell or transfer our business, in which case the buyer would be bound by this Privacy Policy.

Security

We use reasonable administrative, technical, and physical measures to protect your information, including encrypted connections to the Website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Links To Other Websites

The Website links to other sites, such as Google Maps, Facebook, Instagram, and our online booking provider. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before sharing information with them.

Children's Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

Compliance With Laws

We may disclose your information if required to do so by law, or if we believe in good faith that disclosure is needed to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the safety of our customers or the public.

User Rights

You may ask us to tell you what personal information we hold about you, correct it, or delete it, by contacting us using the information below. You can opt out of marketing emails at any time, and you can stop text messages at any time by replying STOP. Depending on where you live, you may have additional rights under your state's law. We will respond to requests as required by applicable law.

SMS / Text Messaging

If you check the text message consent box on our form, you agree to receive marketing and promotional text messages from Craig Plumbing Inc. at the phone number you provided. Consent is not a condition of any purchase or service. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. After you reply STOP, we will send one message confirming that you have been unsubscribed. For help, reply HELP or call (928) 453-7173.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that help us deliver our text messages, such as our messaging platform, only to provide that service. All other categories of sharing described in this policy exclude text messaging opt-in data and consent; this information will not be shared with any third parties.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the "Last updated" date above. Your continued use of the Website after a change means you accept the updated policy.

Contact Information

If you have questions about this Privacy Policy or want to make a request about your information, contact us: